Refund policy

These conditions apply to purchases made on show-time.shop, a store operated by OVERVIEW SAS.

1. 14-day withdrawal period

If you are a consumer, you have 14 days from receipt of the artwork to change your mind, without having to give a reason (Articles L221-18 et seq. of the French Consumer Code). For an order of several artworks delivered separately, the period runs from receipt of the last artwork.

2. How to return an artwork

  1. Let us know by email at contact@show-time.shop within 14 days of receipt, stating your order number and the artwork concerned. You can use the withdrawal form set out in the appendix to the general terms and conditions of sale.
  2. We confirm receipt of your request and give you the return address and packing instructions.
  3. Send the artwork back no later than 14 days after notifying us.

3. Condition of the returned artwork

The artwork must be returned in the condition in which you received it, in its original packaging or packaging offering equivalent protection (rigid tube, reinforced box, corner protectors), with all its accessories and documents: certificate of authenticity, invoice, and framing where applicable.

Any diminished value resulting from handling other than what is necessary to examine the artwork (framing, cutting, hanging, damage) may be deducted from the refund.

4. Shipping the return

We strongly recommend using a tracked shipment insured for the value of the artwork: until the artwork reaches us, it travels at your risk.

5. Refund

We refund all amounts paid, including the initial delivery costs (up to the standard delivery rate), no later than 14 days after being informed of your withdrawal. We may withhold the refund until we have received the artwork or until you have provided proof of shipment.

The refund is made to the payment method used for the order, unless you expressly agree to another method. It does not cost you anything.

6. Exceptions

The right of withdrawal does not apply:

  • to artworks made to order according to your specifications or clearly personalised;
  • to purchases made by professionals.

7. Damaged or non-conforming artwork

If the artwork arrives damaged or does not match its description, report it to contact@show-time.shop as soon as possible, with photographs of the artwork and the packaging. If possible, record your reservations with the carrier upon delivery. In all cases, you benefit from the legal guarantee of conformity and the guarantee against hidden defects, described in the general terms and conditions of sale.

8. Contact

contact@show-time.shop
OVERVIEW SAS, 47 rue Vivienne, 75002 Paris, France